Terms of sale

This English translation is provided for convenience. In case of any discrepancy, the French version prevails.

Last updated: 13 November 2026

1. Seller

These general terms of sale apply to sales made on this website by Nolwenn Denis, sole trader (entrepreneur individuel, EI), trading as Atelier Isohypse, 1752 route de la Forclaz, 73720 Queige, France (registration with the Chambéry Trade and Companies Register in progress), hereinafter “Atelier Isohypse”. Contact: contact@atelierisohypse.fr.

These terms apply to purchases made by consumers. Placing an order constitutes acceptance of the terms in force on the date of the order.

2. Products

Atelier Isohypse sells art prints printed to order, in 30 × 40, 40 × 50 and 50 × 70 cm, unframed or, in 30 × 40 and 40 × 50 cm, framed (black or natural wood frame, acrylic glazing). The illustrations are created digitally. The photographs and renderings shown on the site are as faithful as possible; slight colour variations due to screens or printing may occur.

Atelier Isohypse also offers custom prints of a place in France, on request via the Custom print page. The price and timeline are confirmed by email before any payment; work starts once payment is received and includes a digital proof and one round of changes.

3. Prices

Prices are shown in euros. VAT not applicable, article 293 B of the French General Tax Code. Any delivery costs are shown before the order is confirmed. Discounts (for example 15% off 2 or more prints, or a welcome code) apply under the conditions shown on the site and cannot necessarily be combined.

4. Order and payment

The order is final once payment is confirmed. Payment is made online using the methods offered at checkout. A confirmation is sent by email.

5. Production and delivery

Each print is produced after the order by our printing partner, then shipped with tracking to the address provided. Delivery areas: mainland France (free delivery) and European Union countries (€6.90, free on orders over €50). Indicative lead times, including production, are given on the Shipping and Returns page.

If the order is not delivered within 30 days, you may ask us to deliver within a reasonable additional period and, failing that, cancel the order and be refunded.

6. Right of withdrawal

You have 14 days from receipt of your order to withdraw, without giving a reason. To do so, send us a clear statement (for example by email or via the contact page), using the form below if you wish.

Then return the items, in good condition and well protected, within 14 days of your request. Return shipping is at your expense. We refund you, including the original delivery cost, within 14 days of your request; the refund may be withheld until the items are received. It is made using the same payment method as the order.

Withdrawal form (complete and return only if you wish to withdraw)
To Atelier Isohypse, Nolwenn Denis, 1752 route de la Forclaz, 73720 Queige, France, contact@atelierisohypse.fr:
I hereby give notice that I withdraw from my contract for the sale of the following goods:
Ordered on / received on:
Order number:
Name:
Address:
Signature (if sent on paper) and date:

Exception: custom prints, made to the customer’s specifications (place, viewpoint, photos or route supplied), are excluded from the right of withdrawal under article L. 221-28, 3° of the French Consumer Code. They remain covered by article 7 and by the legal guarantees.

7. Damaged or faulty items

If your print arrives damaged or has a printing defect, send us a photo within 14 days of receipt: we will reprint it and send it again free of charge, or refund you if you prefer.

8. Legal guarantees

Independently of the above, you benefit from the legal guarantee of conformity (articles L. 217-3 et seq. of the French Consumer Code) for two years from delivery: in the event of a lack of conformity, you can obtain repair or replacement of the goods or, failing that, a price reduction or cancellation of the sale. You also benefit from the guarantee against hidden defects (articles 1641 et seq. of the French Civil Code), for two years from discovery of the defect.

9. Complaints and mediation

For any complaint, please write to us first at contact@atelierisohypse.fr: we reply within 48 working hours. If the dispute is not resolved, you may refer it free of charge to a consumer mediator. Our membership is being finalised; the mediator’s details will be given here as soon as it is complete.