Refund policy

This English translation is provided for convenience. In case of any discrepancy, the French version prevails.

Last updated: 13 November 2026

Changed your mind: 14 days

You have 14 days from receipt of your order to withdraw, without giving a reason. Let us know by email (contact@atelierisohypse.fr) or via the contact page, then return the print in good condition, well protected, within 14 days of your message. Return shipping is at your expense.

We refund the price and the original delivery cost within 14 days of your request, using the same payment method. The refund may wait until we receive the returned item.

Cancellation

Each print is made to order. Write to us as soon as possible: as long as printing has not started, we cancel and refund at no cost.

Damaged or faulty print

If your print arrives damaged or has a printing defect, send us a photo within 14 days of receipt: we reprint it and send it again free of charge, with no need to return the original.

These conditions are in addition to the legal guarantees of conformity and against hidden defects, set out in our terms of sale.